All of the latest resource articles, news, updates and advice focusing on the customer relationship management platform, Salesforce.
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Although it may not seem like a useful feature, tracking the email status of messages sent to your contacts can be a handy Salesforce tool.
A client of ours recently accidentally uploaded the same data twice into Salesforce and needed to delete the additional unwanted records. We will show you how to do this using data loader.
The purpose of this blog post is to detail the benefits of using the Declarative Lookup Rollup Summaries (DLRS) managed package in your Salesforce org.
Let’s run through eight key metrics that every business should be using to measure the effectiveness of their contact centres.
Step by step process on how to move your Salesforce approval process from sandbox to production and some of the pitfalls to avoid.
3 ways Salesforce Chatter can help improve internal & external communication within your business
5 reasons why businesses should embrace the Salesforce Lightning Experience – Salesforce introduced Lightning Experience as part of their Winter ’16 release.