What is Salesforce CRM?
It is a customer relationship management system with a range of products available. These enable you as a business to house all your data in one place. This gives you a high-level view of your customer, their details and behaviour and see trends in activity. With the ability to run reports, it also means that your business can make informed decisions based on what they want and need.
Further to this, it can integrate with app and systems giving the ability to personalise and automate marketing communications. This will ensure relevant information gets sent at the right trigger points, encouraging customers to engage with you. It will help take your customer on a journey, leading them from initial enquiry to the sales funnel pinnacle – customer advocacy.
An example of Salesforce CRM analytics
Why choose M4B for your Salesforce setup in Leeds?
We offer a true consultancy service, putting our customer at the heart of what we do. We will get to know you, your market, how you operate and your goals in detail so we can ensure that you get the most out of your relationship with us.
We integrate a marketing strategy with CRM implementation as the two should work in tandem. This unique approach means that your customers will be attracted and nurtured in a way that creates a relationship ensuring they come back to you time and again.
When you’re ready to start your CRM journey, contact us at M4B on 01253 730463 or at info@m4b.co.uk.
