Ten years after its conception the hashtag (#) continues to thrive. It has contributed to some big events, campaigns and controversies and has consequently created some of the biggest social media moments of the past decade.
Resources
Welcome to the M4B Resource Center. We provide free tips, advice and insights into marketing and customer management.
8 Useful Metrics To Measure Your Contact Centre
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Let’s run through eight key metrics that every business should be using to measure the effectiveness of their contact centres.
Snapchat Sponsored Geo-filters For Advertising
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With more than a 150 million daily active users worldwide and 10 billion videos watched each day can you really ignore Snapchat as a marketing channel?
How To Move An Approval Process From Sandbox To Production In Salesforce
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Step by step process on how to move your Salesforce approval process from sandbox to production and some of the pitfalls to avoid.
Improve Business Communication With Salesforce Chatter
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3 ways Salesforce Chatter can help improve internal & external communication within your business
People, Customer Service & Retention With Sian Belfield
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Sian provides a great insight into WST’s approach to customer service, retention and employing people ‘with the right thing’
Focus On The Sausage, Let Your Customers Sell The Sizzle!
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Three great tips on how you could generate more business through your existing customer base.
The Salesforce Lightning Experience
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5 reasons why businesses should embrace the Salesforce Lightning Experience – Salesforce introduced Lightning Experience as part of their Winter ’16 release.
Secrets To Business Success With Ken Houghton
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Property tycoon and self-made multi-millionaire Ken Houghton, shares his approach to growing his own businesses, touching on customer service and the importance of consistency.